Why does Ute Home exist?
Ute Home was established to make functional every-day products that solve issues around the home.
How do we make our products?
We are from Britain and design our products here.
To ensure they meet our exacting standards & can be sold for an affordable price, we currently use offshore enamelware specialists.
Our long-term goal is to bring manufacturing inhouse where possible.
Why should you buy from us?
Our primary aim is to make useful products. We do not launch products that we do not use ourselves. Currently we own eight Yōso Cups & have used them daily for over a year. If we do not like our products, we do not sell them.
Beyond that, we are looking into ways to give back if we earn over a certain threshold. Watch this space. If our business venture is successful there will be lots more on this to come.
When will I receive my order?
We aim to dispatch orders within 2 working days of receiving your order.
For domestic orders, we post using Royal Mail Tracked 48.
For international orders, delivery times will vary depending on destination country. We use Royal Mail International Tracked.
Once dispatched, tracking details will be shared via email.
What about packaging?
The cardboard is recyclable, and any outer-wrap film is biodegradable & compostable. The small, thin foam sleeves between the cups are non-recyclable currently but we are looking for more sustainable alternatives.
Where do we ship to?
We ship to the US, Australia, Europe and the UK currently but if you are ordering from outside the UK, P&P will cost more.
Once dispatched, tracking details will be shared by email. We currently use Royal Mail and Royal Mail International as our couriers.
Delivery Issues
Once your order has been shipped, it is in the hands of the courier. While we always pack and send everything with care, we cannot take responsibility for delays, loss, or damage that may occur in transit.
Returns
Returns are accepted within 15 days of receipt.
Items must be unused and in their original condition.
Customers are responsible for return shipping costs and these costs are non-refundable.
If you would like to request a return. Please contact us with a description of the issue and any photos that could help us understand the problem.
Contact
If you want to organise a return, replacement, talk about design or anything else. Please feel free to email: duncan@dncdesigns.co.uk